Project
- HVAC and Electrical Asset
Maintenance & Lifecycle Planning
- Ensuring business continuity across live operational retail sites
- Delivering bespoke services to a highly customised portfolio
- Aligning electrical works with lifecycle and budget planning requirements
Outcomes
Improved asset visibility across live retail environments
Enabled long-term lifecycle and budgeting planning
Delivered compliant, disruption-free maintenance
The Client
Charter Hall is one of Australia’s leading fully integrated property investment and funds management groups, with over $84.3 billion in funds under management. Their extensive portfolio spans Industrial & Logistics, Office, Retail, and Social Infrastructure sectors, making them a critical stakeholder in Australia’s built environment.
AE Smith & Nuvo were engaged to support the retail arm of Charter Hall’s operations in Victoria. This engagement is a reflection of Charter Hall’s ongoing commitment to operational excellence across its national property portfolio. With an emphasis on long-term value and service partnerships, the project highlights the growing trust between the organisations over the past three years.
What we achieved with our Customer
AE Smith & Nuvo partnered with Charter Hall to deliver scheduled electrical maintenance and capital works projects across their Victorian retail sites. This included compliance with Australian Standards through thermographic scanning, condition-based inspections, and proactive asset servicing.
A defining feature of the engagement was the delivery of comprehensive asset capture and lifecycle analysis. This enabled Charter Hall to forecast end-of-life equipment replacement, supporting informed long-term planning across the portfolio. The team’s datadriven approach ensured that all insights fed directly into Charter Hall’s strategic long-term budgeting process.
Given the live nature of every site, AE Smith & Nuvo implemented highly responsive service methodologies. The team prioritised minimal disruption, maintaining continuity of retail operations while executing critical works behind the scenes. This level of integration and care strengthened stakeholder confidence in both operational and financial outcomes.
Throughout the ongoing engagement, the AE Smith & Nuvo team has acted as a trusted partner in the delivery of value-aligned outcomes. With an adaptable and compliant service delivery model, the partnership continues to support Charter Hall’s performance, safety, and sustainability objectives across their Victorian retail assets.
“AE Smith & Nuvo have become a key enabler of our retail operations in Victoria. Their proactive approach to lifecycle planning and compliance ensures our assets are performing while maintaining tenant confidence.”
Facilities Manager - Charter Hall
