University of New South Wales (UNSW)
Project
Full HVAC, Essential Services and refrigeration planned maintenance, reactive maintenance and capital works across a 365/24/7 service
Key Challenges
- Seamless transition from existing contract to new contract in a 30 day period
- Performance of maintenance services across 40 building during active campus / classes operating conditions
- Managing critical & specialised service providers for specialised equipment, such as Boilers, fume cupboard, Auto claves
Outcomes
University Recognised safety program and standards (Staff and subcontractors)
Service excellence recognised through contract growth (tripling size of original contract)
The Client
UNSW Sydney (University of New South Wales) is a worldleading teaching and research powerhouse recognised around the globe. Ranked in the top 50 universities worldwide, UNSW is a public research university based in Sydney, New South Wales, Australia. It is one of the founding members of Group of Eight, a coalition of Australian research‑intensive universities.
Established in 1949, UNSW is a research university, and is one of the members of Universitas 21, a global network of research universities. It has international exchange and research partnerships with over 200 universities around the world.
Through UNSW’s strong connections with industry worldwide, students gain key skills and experience and learn from internationally renowned academics and expert practioners. UNSW graduates have the highest rate of graduate full-time employment and highest salaries of Sydney-based and Go8 universities.
What we achieved with our customer
Downer is responsible for maintenance, repair and upgrade of all HVAC, refrigeration and Essential Services assets across the Campuses, performing planned and reactive maintenance coupled with any requirement for end of life asset upgrades. Our team is also responsible for critical assets & system (PC2/PC3) which covers chemical & biological testing labs. These facilities are world class and renowned laboratory’s, recently working on Covid and other biological cures.
Critical to the success of the relationship, was our stakeholder engagement, resulting in the development of our support functions from an operational perspective. This enabled the delivery of improved level of administrative control, management of critical assets via third party providers and ultimately engaging the customer with significantly improved level of communication.
During our initial term we were engaged to develop a full fire matrix across all Universities facilities, which covered over 40 buildings through-out the campus. A critical project for the university covering which was completed in 2019.
Our initial contractual coverage and scope for the University of NSW was maintenance and reactive works for the Part A of the campus. Through this tenure, we have received recognition associated with our performance, safety and equally critical our communication.
As a result of our exceptional levels of service, the University recently awarded Downer with Part B of the campus. This essentially triples the original contractual size of the original maintenance contract with University of NSW. This is a testament to the team for the delivery of performance, governance, safety and communication, was the feedback received via the Estate Management team.
